Shipping Policy

Last Updated: August 23, 2026

At Lunex, we aim to provide a reliable and straightforward delivery experience. This Shipping Policy explains how orders are processed, dispatched, tracked, and delivered.

1. Order Processing

Orders are generally prepared for shipment within 1–3 business days after payment has been successfully confirmed.

Orders are normally processed Monday through Friday, excluding public holidays.

During promotional periods, holidays, or times of unusually high order volume, processing may take additional time.

2. Estimated Delivery Times

After an order has been dispatched, estimated delivery times are generally:

• United States: 7–15 business days
• Canada: 8–18 business days
• United Kingdom: 7–15 business days
• European Union: 8–18 business days
• Australia & New Zealand: 8–18 business days
• Other International Destinations: 10–25 business days

These timeframes are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier, customs procedures, local postal services, weather, holidays, seasonal demand, and other circumstances beyond our reasonable control.

3. Shipping Fees

Available shipping methods and their applicable costs will be displayed during checkout before payment is completed.

Shipping charges may vary according to the destination, product, order size, and delivery method selected.

Lunex may occasionally offer free or reduced-cost shipping promotions. When available, the relevant offer will be displayed during checkout or communicated as part of the promotion.

4. Tracking Information

When tracking is available, shipping information will be sent to the email address provided when placing your order.

After dispatch, it may take several business days for tracking information to become active or begin displaying movement.

A temporary absence of tracking updates does not necessarily indicate that a shipment has been lost or stopped.

5. Customs, Duties, and Taxes

International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Unless specifically stated otherwise at checkout, these charges are not included in the product or shipping price and may be payable by the recipient.

Lunex does not control customs authorities and cannot guarantee the amount of time required for customs clearance.

6. Shipping Delays

While we make reasonable efforts to meet the estimated delivery timeframe, delays may occur due to circumstances outside our control.

Possible causes include:

• Customs clearance;
• Carrier delays or disruptions;
• Severe weather;
• Public holidays;
• Seasonal shipping volumes;
• Transportation interruptions;
• Incorrect or incomplete delivery information;
• Local delivery restrictions.

A delay resulting from circumstances outside Lunex's reasonable control does not automatically qualify an order for a refund.

7. Incorrect Delivery Information

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error in your address, contact us as soon as possible. We will attempt to make corrections if the order has not yet been processed.

Once a package has been dispatched, changing the delivery address may no longer be possible.

Lunex cannot guarantee delivery or replacement when an order cannot be delivered because incorrect or incomplete information was supplied by the customer.

8. Failed or Returned Deliveries

A shipment may be returned to the sender if delivery fails because of an incorrect address, refusal of delivery, failure to collect the package, or another circumstance attributable to the recipient.

If your package is returned to us, please contact our support team to discuss the available options.

Additional shipping costs may apply if you request that the order be shipped again.

9. Lost or Missing Shipments

If your order has not arrived within a reasonable period after the estimated delivery window, please contact us.

We may request your order number and tracking information so we can investigate the shipment with the relevant carrier.

If the carrier confirms that a shipment has been lost, Lunex will review the circumstances and determine an appropriate resolution in accordance with applicable law and our policies.

10. Damaged Packages

If your package arrives visibly damaged, we recommend taking photographs of the package and its contents before disposing of the packaging materials.

Please contact us with:

• Your order number;
• A description of the damage;
• Photos of the external packaging;
• Photos clearly showing the affected product.

This information may be necessary to help us investigate the issue and, where appropriate, communicate with the shipping carrier.

11. Separate Shipments

Depending on product availability and fulfillment arrangements, items from a single order may occasionally be shipped separately.

If this happens, you may receive multiple tracking numbers and your products may arrive at different times.

12. Contact Us

If you have questions regarding shipping, tracking, or delivery, please contact our customer support team:

Email: support@lunex.com

Please include your order number whenever possible so we can assist you efficiently.

Lunex

Thank you for choosing Lunex. We appreciate your trust and patience while we work to deliver your order safely and efficiently.