Privacy Policy

Privacy Policy

Last Updated: August 23, 2026

At Lunex, protecting your personal information is an important part of how we operate our online store. This Privacy Policy explains what information may be collected when you visit our website, make a purchase, contact us, or otherwise interact with our services.

1. Information We May Receive

When you use our store, we may receive information that you provide directly to us, including:

  • Your name;

  • Email address;

  • Telephone number;

  • Shipping and billing details;

  • Purchase and order information;

  • Messages or information submitted to our customer service team;

  • Other details you choose to provide while using our services.

Payment transactions are normally completed through third-party payment providers. Lunex does not intentionally retain complete credit or debit card numbers on its own systems.

2. Information From Your Visit

Some information is collected automatically when you browse our website. This may include your IP address, browser and device information, operating system, pages visited, referring pages, approximate access times, and information about how you interact with our website.

We use this type of information primarily to keep our website functioning properly, understand visitor behavior, improve our services, and identify potential security problems.

3. Purposes for Using Personal Information

Information collected by Lunex may be used for several legitimate business purposes, including:

  • Completing and managing purchases;

  • Arranging product delivery;

  • Sending order confirmations and shipping notifications;

  • Answering customer questions;

  • Providing assistance after a purchase;

  • Improving our website, products, and services;

  • Monitoring website performance;

  • Detecting fraudulent or suspicious transactions;

  • Protecting our systems and customers;

  • Complying with applicable legal and financial obligations;

  • Sending marketing communications where permitted.

4. Cookies and Related Technologies

Our website may use cookies and comparable technologies to improve functionality and understand how visitors use Lunex.

For example, cookies may help us remember shopping-cart information, retain certain preferences, measure website traffic, evaluate advertising campaigns, and improve the overall browsing experience.

Most browsers allow you to control cookies through their settings. Please note that disabling certain cookies may affect some website features.

5. Companies That Help Us Operate

To provide our services, Lunex may work with third-party companies that perform specific functions on our behalf.

These may include payment providers, delivery and fulfillment companies, hosting providers, analytics platforms, customer service systems, fraud prevention services, and marketing partners.

Information shared with these providers is generally limited to what is reasonably necessary for them to perform the services requested.

6. When Information May Be Disclosed

We may disclose personal information when we believe disclosure is reasonably necessary to comply with applicable law, legal proceedings, governmental requests, or other valid legal requirements.

Information may also be disclosed when necessary to investigate fraud, protect our website and systems, enforce our agreements, or protect the rights and safety of Lunex, our customers, or others.

In the event of a merger, acquisition, restructuring, financing, or sale of part of our business, personal information may also be transferred as part of that transaction where legally permitted.

7. Protecting Your Information

Lunex uses reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, alteration, misuse, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute security of information transmitted online.

8. Retention of Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer period is required or permitted by law.

The applicable retention period may depend on factors such as your order history, customer support needs, legal requirements, accounting obligations, disputes, and our legitimate business interests.

When information is no longer needed, we may delete it or convert it into a form that can no longer reasonably identify you.

9. Privacy Rights and Choices

Depending on your location, applicable privacy laws may provide you with rights concerning your personal information.

These rights may include:

  • Asking what personal information we hold about you;

  • Requesting correction of inaccurate information;

  • Requesting deletion of certain information;

  • Objecting to or limiting particular processing activities;

  • Requesting a copy of your information;

  • Withdrawing consent when processing is based on consent.

We may need to verify your identity before completing certain requests, and some rights may be subject to legal exceptions.

If you receive promotional emails from Lunex, you can unsubscribe using the link provided in those messages.

10. Links to Other Websites

Our website may occasionally direct you to websites, applications, or services operated by other companies.

Those third-party services have their own privacy practices, which may differ from ours. Lunex does not control their policies or handling of information, so we recommend reviewing their privacy notices before providing personal information.

11. Children's Information

Lunex does not intentionally design its website to collect personal information from children who are below the minimum age permitted under applicable law.

If you believe that a child has submitted personal information to us, please contact us so that we can review the situation and take appropriate steps.

12. International Processing

Some of the companies that assist us may operate in countries different from your own. As a result, personal information may sometimes be transferred, stored, or processed outside your country of residence.

Where applicable law requires additional safeguards for international transfers, we will take reasonable measures to comply with those requirements.

13. Changes to This Privacy Policy

Our privacy practices may change as our business, technology, or legal obligations develop.

When we make changes to this Privacy Policy, we will publish the updated version on this page and revise the "Last Updated" date.

We recommend checking this page periodically so you remain aware of how Lunex handles personal information.

14. Contact Information

If you have a question about this Privacy Policy, want to exercise a privacy-related right, or need additional information about how your data is handled, please contact us:

Email: support@lunex.com

Lunex

We value the trust you place in us and are committed to treating your personal information with care and responsibility.